Refund policy

We want you to be satisfied with your purchase from Enavra. However, due to the nature of our products, we cannot accept returns or offer refunds for any products once the packs or boxes have been opened. This is because our biodegradable cutlery are meant to be used once and disposed of, and cannot be resold after they have been opened.

We do not offer refunds or returns for opened packs or boxes of our biodegradable cutlery.

For unopened items, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@enavra.me. Please note that returns will need to be sent to the following address:

Enavra Industries L.L.C.

QDB, Area 82

New industrial area

QBIC Building 160, St. 2

Doha, Qatar

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. In the case of online payments, please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 14 business days have passed since we’ve approved your return, please contact us at info@enavra.me.